FAQ

 

Q1.
Is every product sold from PETITEBEAUTE.COM authentic?

 

A1.
All products that you purchase from our website are genuine and authentic.

 

Q2.
What methods of payment can I use?

 

A2.
We use PayPal payment system.

 

Q3.
Is it safe and secure to give you my credit card details?

 

A3.
Your information and online credit card transactions are transmitted through a secure server using Secure Socket Layering (SSL) encryption technology. This is the industry standard for online payments. We currently use the market leader in SSL certificates issued by PayPal.

 

Q4.
Do you deliver to other countries apart from US?

 

A4.
At this point we only deliver products within US due to restrictions on flammable goods. However, we opened online shop for Netherlands and planning to expand the territories and we are actively looking for ways to grow our distribution.

 

Q5.
What are the delivery charges?

 

A5.
Depends on destination and weight. Usually, about $6.99 per order for purchase. Please visit petitebeaute.com Shipping info page for more info.

 

Q6.
When can I expect my order to be delivered?

 

A6.
Visit PETITEBEAUTE.COM Shipping info page for more info.  



Q7.
The product that I would like to purchase is out of stock. When can I expect it to be available again?

 

A7.
It would usually depend on the product you intend to purchase. We recommend that you contact us via email form located in Contact Us section and quote the product that you wish to purchase. One of our customer service will get back to you with details.

Q8.
What is PETITEBEAUTE.COM policy regarding customer privacy and security of personal information?

 

A8.
Visit PETITEBEAUTE.COM Privacy Policy page for more info.

 

Q9.
Where can I read through PETITEBEAUTE.COM terms and conditions?

 

A9.
Visit PETITEBEAUTE.COM Terms and Conditions page here.

 

Q10.
What if I need to return or cancel a purchased product?

 

A10.
The details of PETITEBEAUTE.COM Return / Refund/ Cancellation Policy can be found on this page.